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| Quality and Performance guarantees |
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| We provide service-level guarantees for financial and transactional
accuracy as per client requirements, while bettering the industry
standards. To realize our quality policy, daily improvements will
be coupled with individual and team innovations in the following
areas: |
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- Enhancing the company's ability to consistently meet our customer's
needs, by improving organizational and team effectiveness.
- Continuous improvement and learning are a regular part of daily work, so
that each employee seeks to eliminate problems at the source,
and identifies opportunities for improvement.
- Customer Driven Quality and on-time support: the customer judges Quality. The
quality process must lead to services that contribute value and
lead to customer delight.
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| Quality Assurance |
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| A 100% quality control program is instituted on startup of a
new client contract to assure the agency of accurate data entry
to specifications as initially outlined and as per HIPAA guidelines.
A random program is maintained as a mechanism to monitor staff
and for ongoing personnel training. Productivity statistics are
compiled and communicated with the client as a tool for their
calculations in measuring the outsourcing arrangement. |
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